Your privacy matters to us. This Privacy Policy explains what personal information ph389 collects from Filipino members, how we use and protect it, and what rights you have over your own data when using our mobile platform at ph389.club.
Last updated: 1 January 2025 · Applies to all registered members at ph389.club
When you register for a ph389 account, we collect the personal details you provide directly — including your full name, Philippine mobile number, email address, and the secure password you choose for your account. When you make deposits or request withdrawals through the Finance section, we collect transaction-related information such as payment channel details, transaction amounts in Philippine pesos (₱ PHP), and timestamps — we do not store your full GCash PIN, Maya PIN, or bank login credentials. As you use the platform, we automatically collect certain technical data including your device type, operating system, browser or app version, IP address, and session activity logs, which help us maintain platform security and improve performance. If you contact our support team by email, we retain the content of that correspondence along with your registered email address and any account details you provide in the course of the conversation. We only collect the data that is genuinely necessary to operate the ph389 platform, process your transactions, comply with applicable Philippine regulations, and provide you with a safe and personalised member experience.
ph389 uses the personal information we collect for a set of clearly defined purposes, all of which are directly connected to the operation of the platform and your membership experience. Your registration details are used to create and manage your account, verify your identity when required, and communicate important account-related updates such as transaction confirmations, security alerts, and policy changes. Transaction data is used to process your ₱ PHP deposits and withdrawals accurately and to maintain complete financial records associated with your account, as required under our compliance obligations. Technical and session data allows us to detect and respond to unusual or potentially fraudulent activity on your account, keeping the platform safe for all Filipino members. We may use aggregated, anonymised data — which cannot be linked back to any individual member — to analyse platform usage patterns, improve game offerings, and enhance the overall mobile experience. ph389 does not use your personal data for automated decision-making that produces legal effects without human review, and we do not send unsolicited marketing messages to members who have not opted in to such communications.
ph389 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data belongs to you, and we treat it with the seriousness that Filipino members deserve. We share limited personal data only with the third-party service providers that are strictly necessary to operate the platform, including payment processors such as GCash and Maya who need your transaction details to execute deposits and withdrawals in ₱ PHP on your behalf. These service providers are bound by contractual obligations to use your data only for the specific purpose for which it was shared, and they are prohibited from using it for any other purpose or disclosing it further without our authorisation. ph389 may also disclose personal information when required to do so by applicable Philippine law, by a court order, or by a lawful request from a government authority with jurisdiction over our operations — in such cases we will disclose only the minimum amount of information that is legally required. In the event that ph389 undergoes a business restructuring, merger, or acquisition, member data may be transferred to the successor entity as part of that transaction, provided the receiving entity agrees to uphold the same privacy standards described in this Policy.
ph389 implements a range of technical and organisational security measures designed to protect your personal information from unauthorised access, accidental loss, alteration, or disclosure. Passwords are stored using industry-standard hashing algorithms — we never store your password in plain text, and our support staff cannot view or retrieve your password at any time. All data transmitted between your device and the ph389 platform is encrypted in transit using secure protocols, helping to ensure that your account activity and financial information remain private even on mobile connections commonly used by members across the Philippines. Access to member data within our organisation is restricted on a strict need-to-know basis — only staff members whose role requires access to specific data are permitted to view it, and all such access is logged and subject to regular review. While we take every reasonable precaution to safeguard your information, no digital platform can guarantee absolute security against all possible threats — if you believe your account has been compromised, please change your password immediately and contact our support team at [email protected] without delay.
ph389 retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this Privacy Policy and to comply with applicable Philippine legal and regulatory obligations. Financial transaction records — including deposit and withdrawal histories in ₱ PHP — are retained for a minimum period in line with standard accounting and compliance requirements, even after your account is closed. Support correspondence is retained for a reasonable period following resolution of the relevant query, to allow us to refer back to prior communications if a related issue arises. When personal data is no longer needed for any legitimate purpose, ph389 takes steps to securely delete or anonymise it so that it can no longer be linked back to you as an individual. If you request the deletion of your personal data as described in the Your Rights section below, we will process that request in accordance with applicable law, noting that certain data may be required to be retained for a defined minimum period regardless of your request.
As a member registered on the ph389 platform in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data in a readable format at any time by contacting our support team. You have the right to request the correction of any inaccurate or incomplete personal data associated with your account — for example, if your registered mobile number or email address needs to be updated. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to financial records or compliance requirements. You have the right to object to or restrict certain types of processing of your data in circumstances where you believe ph389 does not have a valid legal basis to continue processing it. To exercise any of these rights, please send a written request to [email protected] with your registered email address and a clear description of your request — we will acknowledge your request promptly and respond within a reasonable timeframe in accordance with applicable Philippine data privacy regulations.
ph389 uses cookies and similar tracking technologies on the platform to support core functionality, maintain your session while you are logged in, and remember your preferences between visits on the same device. Session cookies are essential to the operation of the platform — without them, features such as keeping you logged in as you navigate between game sections, the Finance page, and your account settings would not function correctly. We may also use analytics cookies that collect anonymised, aggregated data about how members interact with the platform, helping us identify areas where the mobile experience can be improved — these cookies do not identify you personally. You can manage or disable cookies through your browser or device settings at any time, though please note that disabling essential session cookies may prevent certain platform features from working as expected. By continuing to use the ph389 platform after being presented with this Privacy Policy, you acknowledge our use of cookies as described here — if you have questions about specific cookies in use, please contact us at [email protected].
ph389 may update this Privacy Policy from time to time to reflect changes in the platform's features, applicable Philippine data privacy regulations, or our internal data handling practices. When we make material changes to this Policy, we will publish the updated version at this page with a revised "Last updated" date, and your continued use of the platform after that date constitutes your acceptance of the updated Policy. Where a change materially affects how we handle your personal information, we will make reasonable efforts to draw your attention to that change through the platform before it takes effect. We recommend checking this page periodically — the "Last updated" date at the top of this page tells you at a glance whether the Policy has changed since you last reviewed it. If you disagree with any change to this Privacy Policy, your recourse is to stop using the platform and close your account by contacting the support team at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph389 handles your personal data, you are welcome to reach out to our support team directly — we are here to help every Filipino member understand and exercise their privacy rights with confidence. You can contact us by email at [email protected]; please include your registered email address and a clear description of your privacy-related query so that the team can assist you as efficiently as possible. For general platform questions — including account management, deposits and withdrawals, games, and voucher conditions — the FAQ page is the fastest place to find answers in plain Philippine English. If your query relates to the legal terms governing your use of the platform rather than your personal data, please refer to the Terms and Conditions page. ph389 is committed to responding to all privacy-related enquiries promptly and to handling your personal information with the care, transparency, and respect that every member of our Philippines community deserves.
Our support team is ready to help with any privacy-related query. You can also visit the FAQ for quick answers, or create a free ph389 account to start exploring the full platform — casino-style games, lottery draws, and local ₱ PHP payments built for Filipino players.